Privacy Policy

This Privacy Policy describes how Thermal Logic Solutions ("we", "us", "our") handles information collected through our website at thermallogic.in and our Instagram direct-message assistant. It applies to visitors, leads, and anyone who messages us through Instagram.

We collect only the information you choose to provide or that is needed to respond to your enquiry:

• Name and phone number (from our lead forms and Instagram DM conversations)
• Property type and estimated window / glass area (when you choose to share it)
• Your city or locality (when you choose to share it)
• Instagram username and message content sent to our business account
• IP address, browser type and approximate location for website analytics and security
• Interaction events such as form submissions, button clicks and page views

We use your information only to operate, support and improve our services:

• Reply to your enquiries and schedule thermal audits or consultations
• Send follow-up information via WhatsApp, email or phone
• Qualify whether you are a homeowner, architect, interior designer or commercial client
• Analyse aggregate usage patterns to improve our website and customer experience
• Maintain security, detect fraud and comply with legal obligations

When you send a direct message to @thermallogic.in, an automated assistant may read the message and reply. The assistant is hosted by us and does not train any third-party AI on your messages. It collects only the details you explicitly share (name, phone, project type, location, glass area). A human from our team can take over the conversation at any time.

Lead and conversation data is retained for as long as necessary to fulfil your request and support legitimate business follow-up, typically up to 24 months, after which it is securely deleted or anonymised. Analytics data may be retained longer in aggregated form.

You can request to access, correct, export or delete your personal data at any time. To exercise these rights, contact us using the details below. We will respond within 30 days and delete identifiable records unless we are required to keep them by law.